Item: TOPdesk
Rating: 10
Author: Priscilla Erkelens

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

We use TOPdesk as a notification system. We have been using TOPdesk for a long time and are very satisfied with it. It is very user-friendly and the service from TOPdesk itself is TOP. The energy that is put into new customers but certainly also to the existing customers is really fantastic. Hope to be able to use these services for a long time to come.

Wij gebruiken TOPdesk als meldingensysteem. We maken al heel lang gebruik van TOPdesk en zijn er zeer tevreden over. Het is zeer gebruiksvriendelijk en de service vanuit TOPdesk zelf is TOP. De energie die gestoken wordt in nieuwe klanten maar zeker ook naar de bestaande klanten is echt fantastisch. Hoop nog heel lang gebruik te kunnen maken van deze diensten.

Pros and Cons

Pros

Customer service
Customer loyalty
Job satisfaction
Klantenservice
Klantenbinding
Werkplezier

Cons

Rich text everywhere
AI

Return on Investment

More self service

Alternatives Considered

Its the best to work with

Support Rating

The help is always in top

Likelihood to Renew

It’s top

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

It works just fine

Het werkt gewoon goed

Parts of this review were originally written in Dutch and have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

TOPdesk Feature Ratings

Comments

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TOPdesk is the best