User friendly tool for keeping track of your work

We use TOPdesk as a tool to keep track of incidents and changes from our customers. We log tickets, give frequent progress updates to the customers via standardized e-mails and we communicate with colleagues over the issues that are faces during the ticket resolution. We also use TOPdesk to create dashboards and reports with which we can show our customers our SLA times, the type of tickets and if we can help them in a certain topic if necessary.