Happy TOPdesk Application manager
April 28, 2025
Happy TOPdesk Application manager
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk at [...] is our core tool regarding ITIL tooling.
We use TOPdesk as golden source regarding CMDB and all processes that need to document changes and incidents on items within the CMDB.
We can hand over TOPdesk to our auditors to prove we are in control.
We use TOPdesk as golden source regarding CMDB and all processes that need to document changes and incidents on items within the CMDB.
We can hand over TOPdesk to our auditors to prove we are in control.
Pros
- Incident management
- Asset Management
- Change Management
- SelfService Portal
Cons
- Permissions within TOPdesk
- Exotic processed require API coding
- Very end-user friendly
- Out of the box ready to use
- Customizable interfaces
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
Comments
Please log in to join the conversation