TOPdesk review
April 28, 2025

TOPdesk review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk as out ITSM tool, both for our internal ITIL processes, as for our customers.

We need one tool to service our costumers, register calls, process changes and manage assets.

Pros

  • Register incidents
  • Change management

Cons

  • Better support of email functionality within the tool
  • nice mail templates
  • happy customers
They respond very quick. Also their Knowledge Base is very in depth.
I am not the person to make this decision. But i would recommend it.

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

It suits very well for giving support to our customers.

I would recommend using different TOPdesk environments for internal and external usage.

TOPdesk Feature Ratings

Incident and problem management
6.3
Organize and prioritize service tickets
8
Expert directory
6
Service restoration
3
Self-service tools
5
Subscription-based notifications
9
ITSM collaboration and documentation
7
ITSM reports and dashboards
6
ITSM asset management
6.0
Configuration mangement
6
Asset management dashboard
6
Policy and contract enforcement
6
Change management
7.7
Change requests repository
8
Change calendar
7
Service-level management
8

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 5 months ago
    Thank you for sharing your experience here. Great to hear you would recommend us. Thats what we strive for. Best regards Team TOPdesk

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