Totango Review
November 24, 2020
Totango Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
I am using Totango to see information under the customer's account such as their MRR, account type, account stage and more which can be a key factor on their current health rank.
I am also using this app to do a touchpoint on their account to make sure that there is an interaction between my role and the customer itself.
It helps me see their usage, tickets that they have filed with the Support team and more.
I am also using this app to do a touchpoint on their account to make sure that there is an interaction between my role and the customer itself.
It helps me see their usage, tickets that they have filed with the Support team and more.
- It works well with giving me an overview on the customer's health status.
- With the searches of some account as there are cases that they are not loading or showing.
It definitely gives an insight on what the customer's business is about and how they use our product in their business.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes