Item: Totango
Rating: 8
Author: Verified User

Overall Satisfaction with Totango

Use Cases and Deployment Scope

I am using Totango to see information under the customer's account such as their MRR, account type, account stage and more which can be a key factor on their current health rank.
I am also using this app to do a touchpoint on their account to make sure that there is an interaction between my role and the customer itself.
It helps me see their usage, tickets that they have filed with the Support team and more.

Pros and Cons

Pros

It works well with giving me an overview on the customer's health status.

Cons

With the searches of some account as there are cases that they are not loading or showing.

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

I wasn't involved with the implementation phase

Would you buy Totango again?

Yes

Support Rating

Usability

It is definitely user friendly and one can easily get familiar on this.

Likelihood to Recommend

It is well suited when it comes doing a follow through with the customer and there has been no activity on their account after post sales.

Totango Feature Ratings

Comments

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Totango Review