Easy to use and deploy
November 24, 2020

Easy to use and deploy

Kai Horstmannshoff | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use Totango in our professional services divisions and across multiple regions. All client-facing teams are using the product to monitor product usage, automate communications, and centralize account information.
  • Report building.
  • Data uploads.
  • Automated client communications.
  • Task management.
  • Activity logging.
  • Metrics management.
  • Enhanced admin rights.
Totango is more user-friendly than other success software tools that I have used in the past. The ability to quickly build out reports, automations, etc. for different small teams allows us the flexibility to quickly try new approaches and iterate and improve slowly.
  • Increasing lifetime value.
  • Spotting opportunities for proactive user engagement and better service offers.
  • Identify and address churn indicators early.
Totango is easier to deploy and less centralized - it is easy to build out different teams with different automation, reports etc. in minutes, whereas a rollout of Gainsight that I played a small part in in the past was very top-heavy and slow. Also, Totango's support team in my opinion is world-class and more reactive to inquiries.

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Very knowledgable support team that so far has never disappointed or even sent me a templated response - always very quick and enormously helpful.
Incredibly user friendly - I am able to perform most actions without consulting a trained admin, and am even able to upload specific data sets I need for my team in a few minutes from Salesforce or simply using a spreadsheet.
Really well suited for most mid-sized companies. I think for very large accounts it might become a little bit restrictive because it lacks functions like complex journey mapping tools for detailed automation, account mapping tools etc. But what it lacks in function for Enterprise-heavy use cases, it makes up in flexibility and speed of deployment, so I think it's a great solution for 80% of the market.

Totango Feature Ratings

Product usage
Help desk / support tickets
NPS surveys
Customer profiles
Automated workflow
Internal collaboration
Customer health scoring
Customer segmentation
Customer health trends
Engagement analytics
Revenue forecasting
Role-based user permissions
Not Rated
Integration with Salesforce.com
Integration with Marketo
Not Rated