Easy to use and deploy
Overall Satisfaction with Totango
We use Totango in our professional services divisions and across multiple regions. All client-facing teams are using the product to monitor product usage, automate communications, and centralize account information.
Pros
- Report building.
- Data uploads.
- Automated client communications.
Cons
- Task management.
- Activity logging.
- Metrics management.
- Enhanced admin rights.
- Increasing lifetime value.
- Spotting opportunities for proactive user engagement and better service offers.
- Identify and address churn indicators early.
Totango is easier to deploy and less centralized - it is easy to build out different teams with different automation, reports etc. in minutes, whereas a rollout of Gainsight that I played a small part in in the past was very top-heavy and slow. Also, Totango's support team in my opinion is world-class and more reactive to inquiries.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Comments
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