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Totango

Totango

Overview

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

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Learn from top reviewers

Great tool for scaling Customer Success

Rating: 10 out of 10
January 9, 2024
IncentivizedVetted ReviewVerified User
We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for customer marketing/nurture campaigns, a...
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Cassandra Liska
Vice-President - Customer Service
VP of Customer Success
Verse.ai
Totango1 year of experience

Totango is to-tally great software

Rating: 9 out of 10
January 8, 2024
IncentivizedVetted ReviewVerified User
I use Totango to manage my customer account profiles. The software ensures there's a single source of truth for any need to know customer information. I log customer touchpoi...
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Verified user
Account Manager
Totango1 year of experience

Totango is a game changer for CS teams.

Rating: 9 out of 10
January 8, 2024
IncentivizedVetted ReviewVerified User
We implemented Totango to manage our Customer Success Team's accounts in a way that would help us scale and improve our relationship with customers. It gave us a platform for ...
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Stephanie Butler
Analyst - Information Technology
Business Analyst
Solver Global
Totango2 years of experience

I like totango

Rating: 9 out of 10
January 8, 2024
IncentivizedVetted ReviewVerified User
I use totango to manage my book of business, which has ranged from 250 to 700 customers. It helps me to monitor changes in customer health and remain organized. it has helped ...
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Heather Lennon
Contributor - Other
Customer Success Manager
Teamwork.com
Totango1 year of experience

Would 10/10 recommend Totango for your CSM team!

Rating: 9 out of 10
January 5, 2024
IncentivizedVetted ReviewVerified User
We use Totango to manage the health and success of our clients. Our clients are mostly Human Resource professionals. Our product is an employee engagement platform.
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Verified user
Manager
Totango1 year of experience
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Pricing

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Totango

Totango

N/A
Unavailable

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.totango.com/packages

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

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Product Demos

Totango Customer Success Walkthrough

Navattic
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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.8

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 8.7

Customer Data Extraction / Integration

Customer data extraction / integration

8
Avg 8.8

Customer Success Management

Customer Success Management

8
Avg 8.6

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

8.2
Avg 8.5
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Product Details

What is Totango?

Totango is a Customer Success Platform for enterprise go-to-market teams—including Customer Success, Sales, Marketing, and Revenue—that helps them to work smarter, achieve meaningful outcomes, and refine revenue strategies through actionable insights.

By automating routine tasks and streamlining complex workflows, Totango allows teams to focus on high-impact activities. The platform boasts users among companies like SAP, Github, Schneider Electric, and Aircall. Totango supports customer engagement at every stage of the lifecycle, helping businesses enhance strategies and maximize revenue potential.

Totango Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Marketo

Totango Screenshots

Screenshot of collaboration tools to manage a customer portfolioScreenshot of a 360° view of customer healthScreenshot of the dashboard to monitor customer metricsScreenshot of engaging in-app experiences and email campaigns to improve customer retentionScreenshot of integrated data in the Customer Data Hub

Totango Video

New year, new evolution of CS, new Totango

Totango Integrations

Totango Competitors

Totango Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Totango Downloadables

Frequently Asked Questions

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Gainsight CS, ChurnZero, and Planhat are common alternatives for Totango.

Reviewers rate NPS surveys highest, with a score of 9.2.

The most common users of Totango are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 95)

Totango - Amazing Tool for SaaS Success Strategy!

Rating: 10 out of 10
Incentivized
August 10, 2021
AS
Alex Sandrea
Customer Success Manager
Instapage (Marketing & Advertising, 201-500 employees)
Vetted Review
Verified User
Totango
2 years of experience
View profile
Usability
10
Overall Totango is a great tool that serves our needs. I use it daily and couldn't do my job as well without it. It is pretty intuitive and their updates always bring something new and better which I can make good use of. It does a great job and more in covering the Success Segment.

Some companies have to migrate their entire CS database because their software stack doesn't go well with scaling, it's not the case with Totango. We were lucky enough to have this tool from the get-go.

Totango High Level Overview

Rating: 10 out of 10
Incentivized
December 02, 2020
JP
Janet Price
Customer Success Director
ACS Technologies (Computer Software, 201-500 employees)
Vetted Review
Verified User
Totango
3 years of experience
View profile
Usability
9
Where I think there is always room to iterate, improve and enhance the feature set as it exists, Totango is a VERY usable product for our company's need. There are many features that are available to us that we do not use to its fullest extent and we make it a goal of ours to incorporate new features and functionality as they are made available to us.

Totally into Totango. Coming from a former CRM junkie.

Rating: 7 out of 10
Incentivized
December 02, 2020
SM
Sarah McElmurray
Customer Success Manager
IncidentIQ (Education Management, 11-50 employees)
Vetted Review
Verified User
Totango
1 year of experience
Usability
5
There is a learning curve with Totango. While the features are there, the usability is a bit clunky. Between "timeline" and "usage" and "plan" and "usage" I'm not always sure where to navigate to get the critical information that I'm looking for. However, once you scroll past the top header, you can easily see a history of email communication in the side bar, which is easy to navigate, unless looking for an old communication. You can really depend on the system to provide quick high level information at a quick glance, but just like all software - this is user dependent to ensure that all future information is logged. Its a fun tool and I have enjoyed working with it. I would never want to go without a CST software, and Totango has been easy and helpful for both me and the entire team (there are 6 on our team).

Totango - ROI is worth the investmet

Rating: 9 out of 10
Incentivized
December 02, 2020
MH
Melanie Haas
Account Executive
Procurement Leaders (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Totango
3 years of experience
Usability
10
I feel like from the internal training I knew how to use Totango correctly and for what I needed it for. There are so many great capabilities that Totango has I wish my company would of had more trainings on the features that we are able to build out. When it comes to usability it is fairly simple once you know how to use it and its features.

Totango is a software I recommend.

Rating: 8 out of 10
Incentivized
December 01, 2020
PL
Patrick Lowe, EIT
Program Specialist on Autodesk Construction Solutions Operations Team
Autodesk (Construction, 10,001+ employees)
Vetted Review
Verified User
Totango
1 year of experience
View profile
Usability
8
Totango overall has great usability. I think it is very easy to start picking up and use. One of the main features I love is the ability to backdate all of the touchpoints. It's great for when bringing over information from another platform or if you just forgot to record the interaction. Backdating it will then not affect the overall timeline with the customer.
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