Great, but always room for improvement!
December 04, 2020
Great, but always room for improvement!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to run reports, segments, manage all customers via tasks and success plays, and to get a full view of all our data. It helps us ensure we are being proactive with our customers and engaging with them. We also use it for our tech touch segment to onboard and keep them engaged.
- Campaigns
- SuccessPlays
- Task Management
- Wish there was better SFDC syncing
- Ability to write rules and logic for attribute updates
- More capability via API
- Managing customers from our tech touch segment. The amount of time we use onboarding via campaigns is great.
- Easy task management for our CSM team.
- Automated SuccessPlays
- Anything we can automate to reduce workload and manage tech touch will be a positive.
The best thing about gain sight was the ability to customize views, create widgets, and have weighted health. Weighted health is a huge factor and we really need this for our business use case. We have not explored the revenue center within Totango but that is one of our goals and we do like the way gainsights revenue center is set up.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes