Totango is a Great Resource for Customer Success Teams!
August 17, 2021
Totango is a Great Resource for Customer Success Teams!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used as our primary CRM and is integrated with SFDC as well. The Customer Success team uses Totango, but with the integration, we can ensure the Sales team sees all of the notes as well in Salesforce. Totango has been much more effective for our organization than our prior use of Gainsight. The reporting capabilities are very functional, and Totango continues to enhance its mobile app for easy on-the-go notes/updates.
- Reporting
- Mobile app
- Ease of use
- Integration with email
- Logging running account notes instead of just individual touchpoints from a specific point in time
- Clearer visibility into customer risk categories
The organization prefers Totango over Gainsight.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes