Item: Totango
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We used Totango to understand the health of our clients and to keep internal teams informed on the status of major milestones. This was helpful to people who missed meetings or those who weren't involved in the day to day project (e.g. leadership). There are a lot of features available and a lot of customizations. That can be a good thing, but it can also be cumbersome. One thing that's important is to make sure that everyone who is using Totango uses the same format and same customizations.

Pros and Cons

Notes
Health Score
Client Risks

Lots of features can feel overwhelming
It takes time to learn the product
Ensure teams use the same templates

Return on Investment

Increasing LTV
Increasing ROI
Increasing customer retention

Key Insights

Do you think Totango delivers good value for the price?

Not sure

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Likelihood to Recommend

Totango is great for a medium size organization. It's also good for people who work in different time zones. It helps streamline information and content. It does require people to regularly update their client information. Totango has also been good for the handoff process post sales. I have seen instances where a conversation seems more appropriate than posting information/updates in Totango.

Totango has amazing features and capabilities

Overall Satisfaction with Totango