Great ROI, makes our lives so much easier
August 21, 2022
Great ROI, makes our lives so much easier
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
We use Totango to manage our high volume, high touch style of Customer Success. This means we use as many automations as possible to trigger campaigns and tasks to keep our CSMs operating at a high level of efficiency. The ability for our CSMs to share work with each other has been a game changer. Also the ability to easily log touchpoints and then create segments based on those touchpoints as given us new data and insight into our daily work.
- Touchpoints
- Campaigns
- Automation
- Profiles
- Portfolio
- Dashboard
- Improved efficiency
- Increased customer engagement
- Improved reporting
Totango was the best platform for our needs, particularly the ability to segment and the ease of use versus other products for the day to day work of our CSMs
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes