Item: Totango
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Totango as our CRM. It is very easy to understand and helps me complete my task efficiently. I think one of its best features is the ability to search a customer's account with just a company domain. It saves time and effort instead of switching from one database to another. Other CRM does not offer searchability as Totango did. I also like the way how our task view was set up in Totango. Instead of cluttering the entire page, it lets me view week-by-week tasks so I can manage them properly without getting overwhelmed by upcoming weeks or the following month's list of tasks.

I am happy that I got the chance to experience Totango. The UI is clean, packed with a lot of features, and of course, easy to navigate.

Pros and Cons

CRM, Database
Link to Saleforce(Integration)
Task Management
Campaign sending

There are few instances that Totango was down
It was not synching properly to other apps i.e. SFDC

Return on Investment

Increased work completion
Better engagement with internal stakeholders
360 view of customer account, health and dashboards
Increased customer retention with the help of playbooks

Alternatives Considered

Gainsight CS

Totango's UI is clean, very easy to find whatever you need on the account. Its ability to search using the company domain of a customer definitely saves time and effort instead of switching to other databases. It also allows me to view my task on a weekly basis instead of scrolling through a long list of pages. Although other apps can be tweaked the way I see it in Totango, it requires many clicks before I get there. My portfolio's agenda in Totango is already set to look up my current week.

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Other Software Used

Front, Gainsight CS, Guru, Zoom

Likelihood to Recommend

Totango is well suited for big and small businesses or corporations. It acts as your database in keeping the customer's record intact and has the ability to integrate with existing software. This is a tool best used by CSMs like me and the people from the renewals team. It is worth mentioning that my emails can easily be added to the timeline of a specific account once I copied a Totango email alias. (Cool right?!)

I don't think Totango will work in the accounting field.

Totally Totango!

Overall Satisfaction with Totango