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Well-rounded platform with great customer support
April 04, 2017

Well-rounded platform with great customer support

Benedikt Merl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with TrendKite

We use TrendKite to monitor our PR performance across various regions (NA, EMEA, APAC). The tool gives us insights into our overall coverage, our share against competitors and performance reviews of individual releases to measure the interest of our target audience for specific topics.
  • Unlimited amount of searches for maximum flexibility - big point for TrendKite.
  • Good customer support via live chat - problems are usually addressed within 24 hours and quickly resolved, plus we had a detailed onsite session at the Austin office when we started with TrendKite to address all our needs and wishes.
  • Regular implementation of new features to improve the platform.
  • A lot of pages still show content that is merely linked on a page (via "related articles" for example) as an actual release, thus providing wrong links and an inaccurate count of total coverage.
  • Copying entire dashboards and then altering the searches would be an easier way to create new dashboards when there is already a similar structure in place.
Support reacts quickly (either by direct contacts or live chat), issues are resolved fast and I always have the feeling I am perfectly understood, even when I don't know the correct terms to describe my issue
  • Meltwater
We have used Meltwater in the past and went for TrendKite because, mainly, it offered us the desired flexibility with unlimited searches. With Meltwater, we were very limited in that regard and couldn't break down our analysis to the required level of detail.
TrendKide is well suited for companies who need to get a clear insight into their global coverage in online media while providing flexibility to customize searches and dashboards for a large variety of different metrics. TrendKite would be less appropriate for companies who also want to account for print media, but that is sort of obvious I suppose.