Cision Communications Cloud: Setting you up for greatness.
October 26, 2018

Cision Communications Cloud: Setting you up for greatness.

Ashley Collins | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Cision Communications Cloud

Right now, Cision Communications Cloud (TrendKite)* is used by the communications and marketing department. We use it to monitor our press mentions, keyword associations, ad equivalency and make data-based decisions. We also run reports for the Board of Trustees so that they know how we are doing.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
  • Cision Communications Cloud has a beautiful and beautifully easy user interface.
  • Their customer services is impeccable. They respond and take action very quickly to any request.
  • Their email notification system is excellent.
  • Sometimes the various modules seem disconnected: from Influencers to Social. I know they're growing and it's exciting to see things being added. But when those features cost more, it's just hard to make management see the benefits of the cost.
  • No real mobile support. An app would be incredibly helpful.
  • Limited number of users makes it difficult to work as a team.
This is a great system to start off with and get to know PR management for a small team. A larger, more integrated team with stronger goal setting might require a stronger, more complex system.

Transition from TrendKite to Cision Communications Cloud

Always quick to respond and act whenever I have a question or request.