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Cision Communications Cloud Review
October 26, 2018

Cision Communications Cloud Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

We use Cision Communications Cloud (TrendKite)* to monitor our mentions in the media and see what our associated metrics are.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
  • Customer service
  • User-friendly interface
  • Updating users on new products and services regularly
  • Inability to gauge metrics on some publications/media outlets
  • Employee turnover in client management area
Cision Communications Cloud (TrendKite)* has performed head and shoulders above our previous system. Customer service is much better and the website is much more user-friendly.
Very responsive to questions and requests. Wonderful interactive reporting system and dashboards. Very well suited for companies who are frequently tracking media mentions or social media.

Transition from TrendKite to Cision Communications Cloud

Customer service is always quick to respond and answers questions efficiently.