Overall Satisfaction with Cision Communications Cloud
Our organization uses Cision Communications Cloud (TrendKite)* as a media monitoring/reporting tool. We use it daily to build news scans to share with clients, and quarterly when we are building our 3-month dashboard. We use the searches to build reports that show the share of voice, how our key messages pull through, and general numbers of coverage.
*[This review was written near the time Cision acquired TrendKite. TrendKite is now Cision Communications Cloud.]
*[This review was written near the time Cision acquired TrendKite. TrendKite is now Cision Communications Cloud.]
- Cision does a good job of providing various tools to measure your clients' media presence.
- Cision (TrendKite) employees are great at helping whenever you need them.
- Cision's filters are great!
- Some of the searches pull irrelevant coverage, no matter how many filters you apply.
- Cision Communications Cloud has an issue with recognizing scrolling webpages as separate pages, marking the same piece of coverage hundreds of times.
- Some of the filters are not all-encompassing, like the Market Reports filter still allows some market reports, for example.
Cision Communications Cloud (TrendKite)* has been the only reporting tool I've used in my career!