Cision Communications Cloud
August 15, 2019

Cision Communications Cloud

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

I use Cision Communications Cloud (TrendKite)* to track coverage across the Asia Pacific region and develop monthly reports for business stakeholders.
*[This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]

Pros

  • The newsletter function is great. It's easy to use and repeat successful formats with updated content.
  • The tagging system is great, allowing you and other team members to track a theme or coverage from a campaign across geographies.
  • The training options are good, with options to learn more about the product's features.

Cons

  • Cision does not track print coverage at all, and there is no way to track this, missing a large and important media source.
  • Cision's coverage of media outlets in non-USA regions could be significantly improved. I've had major metro newspapers coded as "blog" in countries like Australia, which is impossible to change and has a negative impact on results when read by stakeholders unfamiliar with the market.
Newsletter development and sharing is a great feature of Cision Communications Cloud, as it is easy to set up and use.

Transition from TrendKite to Cision Communications Cloud

Support is responsive, but couldn't solve the issues.

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