Obsessed with TripActions-hope my new company brings it on!
January 24, 2020

Obsessed with TripActions-hope my new company brings it on!

Maureen Trattner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TripActions

At my previous company, we used TripActions to book and stay organized with travel. Whenever I had to change my flight, I spoke to their customer service team. Anyone that travels for the company uses TripActions by downloading the app and having all travel plans show up in an organized fashion. Once I found out I was getting Amazon cash, for merely traveling for work, I was genuinely hooked.

Pros

  • customer service
  • travel organization

Cons

  • I genuinely have no complaints of my time working with TripActions.
  • Less headache when traveling.
  • Employee retention (I didn't want to leave Brightedge simply because of the rewards I received).
I like TripActions more because everything is on a mobile app that is super user-friendly. The customer service team is also world class-I genuinely have never felt so taken care of. More so, Concur Travel and Expense never rewarded me for traveling, while I made over 200 dollars in Amazon money just for doing my job.
The best customer service team I have ever used, I tell them that every time we finish a dilemma, I may have had. For example, I had to cancel a flight, and I wanted to be reimbursed for it, and instead of staying on the phone with a rep for an hour and taking time out of my day, a few short text messages to the customer service team within the pp got it figured out.

Do you think Navan delivers good value for the price?

Yes

Are you happy with Navan's feature set?

Yes

Did Navan live up to sales and marketing promises?

Yes

Did implementation of Navan go as expected?

I wasn't involved with the implementation phase

Would you buy Navan again?

Yes

If you travel for work, TripActions is a must. Before, we used Concur Travel and Expense, and my travel plans were not all in one place (I had to search for the itinerary in my company email) It took a while to get a hold of anyone at Concur. In contrast, with TripActions, they have a customer service team that you can text within the app, and they are super attentive.

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