Item: Navan
Rating: 8
Author: Verified User

Overall Satisfaction with TripActions

Use Cases and Deployment Scope

TripActions is being used as our single travel booking platform as of May 29, 2019, across the entire organization. It solves multiple business problems:

Various travel data sources making it impossible to analyze
Unintuitive UI/UX for a company-mandated booking platform
Policy enforcement
Employee engagement
Traveler support

Pros and Cons

Pros

Customer support: Incredibly quick response time, human interaction, smart people.
Massive inventory: Minimizes our own employees telling us some other site is cheaper.

Cons

Global Pricing: Since TripActions has the role of an inventory aggregator, they have to tackle inventory one distributor at a time. If CTrip or MakeMyTrip has better inventory, it won't flow through to TripActions until a deal with them is made.
Controls: TripActions is very open in the way it enforces policy - meaning it isn't for every company. If a customer wants more heavy-handed controls, they'll have to go with a competitor.

Return on Investment

Less time spent on administering travel program.
Comparable prices to outside booking platforms.

Alternatives Considered

Concur Travel and Expense

TripActions has superior UI, better inventory, pretty much better in every way.

Key Insights

Do you think Navan delivers good value for the price?

Yes

Are you happy with Navan's feature set?

Yes

Did Navan live up to sales and marketing promises?

Yes

Did implementation of Navan go as expected?

Yes

Would you buy Navan again?

Yes

Other Software Used

Expensify, Xactly SimplyComp, Anaplan

Likelihood to Recommend

If you want a platform that requires approvals before booking, TripActions isn't for you. If you operate heavily in China or India, TripActions won't have the domestic inventory you need.
For everyone else, I'd recommend TripActions.

TripActions - Amazing support, easy interface, great inventory!