TripActions - Amazing support, easy interface, great inventory!
January 24, 2020
TripActions - Amazing support, easy interface, great inventory!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TripActions
TripActions is being used as our single travel booking platform as of May 29, 2019, across the entire organization. It solves multiple business problems:
- Various travel data sources making it impossible to analyze
- Unintuitive UI/UX for a company-mandated booking platform
- Policy enforcement
- Employee engagement
- Traveler support
- Customer support: Incredibly quick response time, human interaction, smart people.
- Massive inventory: Minimizes our own employees telling us some other site is cheaper.
- Global Pricing: Since TripActions has the role of an inventory aggregator, they have to tackle inventory one distributor at a time. If CTrip or MakeMyTrip has better inventory, it won't flow through to TripActions until a deal with them is made.
- Controls: TripActions is very open in the way it enforces policy - meaning it isn't for every company. If a customer wants more heavy-handed controls, they'll have to go with a competitor.
- Less time spent on administering travel program.
- Comparable prices to outside booking platforms.
TripActions has superior UI, better inventory, pretty much better in every way.
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