A wealth of knowledge for Software Research for Enterprises

Whenever I am looking for reviews and recommendations on software for our company, I always make check TrustRadius. I also source out our software options using the different software categories on the TrustRadius website. This is to make sure we have an informed decision on all of our current software options before proceeding to the selection of the vendors shortlist for our procurement to process.This is an important step of our planning stage in our company's digital transformation roadmap.

I honestly look at Gartner Magic Quadrants and Forrester Wave Reports, but find them lacking in real user feedback. They are usually done by their analysts / experts, but does not actually translate to the "real" performance of the software which could vary from industry to the people using the software. What is more important for me is the underlying feedback of its actual users and what I should be aware of when implementing and operating the software.

I look at the product's roadmap and previous releases. There are some software that have been developed in a long time, and the frequent or not-so-frequent updates will tell me if the software developer is really serious in developing the software in the long run. This also minimizes the risk of the software being de-supported in the near future due to the developer closing shop, and thus providing me with options in cases that it happens.