Item: QuickBooks Time
Rating: 9
Author: Justin Cox

Overall Satisfaction with TSheets

Use Cases and Deployment Scope

TSheets is currently used by one small department (less than 10 employees) to track hours worked by both local and distributed employees.

Pros and Cons

Pros

TSheets is super easy to use and administer.
TSheets support is extremely responsive and I've never had to wait for an answer. BD1 specifically was super helpful in addressing a timely request, as well as pointing out future items to look out for related to my request.
TSheets' integration with Gusto, our payroll service, is particularly seamless for the number of employees that we currently have.

Cons

I've only been using TSheets for approximately two months. At this point in time, I have not identified any shortcomings or missing functionality other than the current inability to back PTO and sick time accrual rules.

Return on Investment

Ease of time tracking and administrative monitoring with respect to payroll processing has been key for us.

This is solely based on support, as TSheets support blows these other two out of the water. I HATE online chats from a support standpoint, but TSheets has surprised me each time with the clarity and timeliness of response.

Other Software Used

QuickBooks Online, Gusto, Expensify

Likelihood to Recommend

My only use case at this point is with payroll integration and time tracking for small companies. At this point, I would certainly recommend TSheets to other companies of similar size and need. Of all the current tools on the market - regardless of purpose - TSheets has by far the best customer support and response time over the others.

Comments

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TSheets Provides for Efficiency in Time Tracking and Administration