Twilio is a great product and we love the relationship
October 08, 2021

Twilio is a great product and we love the relationship

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice

Overall Satisfaction with Twilio

We were impressed by two things. The first was the flexibility of the architecture, which the primary RingDNA architect had first-hand experience with on a prior project. The second and perhaps most impressive thing is reliability. The fact that Twilio APIs were unaffected by the infamous April 22nd Amazon Web Services outage really spoke volumes about the stability of the platform.

Pros

  • Easy API.
  • Great support.
  • Twilio call flow and routing process is the gold standard.
  • More robust workflows.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

Yes

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

The Twilio call flow and routing process is the gold standard, and we have used it to make things like RingDNA’s script suggest features happen. We’ve built things on top of it, such as the ability to associate channel information, such as search keyword usage and other call origin features that might influence what people picking up the phone should do or say.

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