Not suited for small business
- Recurrent billing
- Receiving payment
Cons
- Tech-support availability
- Trust verification
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
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Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | We support 180 countries world-wide. |
Supported Languages | English |
User-Friendly Setup Process: Users have expressed satisfaction with the user-friendly setup process for integrating other applications. The clear instructions and intuitive interface have made the onboarding process smooth and efficient. This ease of setup has saved users time and effort, allowing them to quickly start utilizing Twilio's services.
Comprehensive Developer Documentation: Customers have praised Twilio's developer documentation as thorough and immensely helpful. The detailed guides and explanations have been instrumental in assisting users through various integration processes. By providing comprehensive resources, Twilio has empowered users to overcome technical challenges and effectively implement their desired solutions.
MMS to SMS Conversion Feature Appreciation: Some users have specifically enjoyed Twilio's feature that converts MMS messages to SMS. This functionality has enhanced their communication capabilities, allowing for seamless interactions with customers across different messaging platforms. The convenience of this feature has streamlined their messaging workflows, improving overall efficiency and customer engagement.
UXI Improvement Needed: Users have mentioned that the user experience interface could be enhanced, as it feels heavy and not very user-friendly. They suggested improvements in the design to make the platform more intuitive and streamlined for better navigation.
Pricing Transparency Concerns: Reviewers expressed concerns about the lack of transparency and simplicity in pricing, which they found confusing. Some users highlighted discrepancies between advertised prices and actual costs, leading to uncertainty and frustration.
Documentation and Support Issues: Some users highlighted difficulties with understanding analytics, insufficient documentation, and a need for improvement in developer and customer support. They emphasized the importance of clear guidelines, comprehensive resources, and responsive assistance for a smoother user experience.