Item: UiPath Automation Platform
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

UiPath is used primarily for its RPA tool and Cloud Orchestrator, which makes it a good tool to use for our cloud environment.
It is being used across the organisation to realise efforts within the company, as well as for the company's clients.
We've helped realise over 10,000 hours of efforts for our clients, which help in utilising resources for more serious or important work that requires complex strategies/human interference and is not rule-based. This allowed the employees to work on deliverables instead of mundane and repetitive tasks.
Apart from conventional RPA, it also supports API consumption and BAPI usage, which opens the developer to whole world of possibilities in implementing and designing a solution that is going to realise the maximum efforts with the least risk of failure.

Pros and Cons

UiPath's GUI navigation and development in core RPA fields is very strong.
Activities like Computer-Vision really enhance the already very good Image-based automation.
Custom activities provide additional support and features.
UiPath supports API consumption, which allows for non-conventional GUI Automation.
UiPath supports BAPI consumption, which allows for non-conventional SAP GUI Automation.
Orchestrator is very powerful, makes running, scheduling and managing processes, users, robots effective.

UiPath GUI automation could intelligently identify a change in selector instead of failing.
Could have easier side-by-side development within the same file/code (like Git).
Could have improved versioning.
Can improve robot tray interface.
Can improve forum interface.

Return on Investment

Over 10,000 hours of efforts realised.
Increased employee performance and throughput.
Better customer/client support on deliverables.

Alternatives Considered

Automation Anywhere and Blue Prism Intelligent RPA

It is an easy to use RPA tool, with a low learning curve and allows for you to jump-start your career in automation. The tool has software integrations built by UiPath as well as the community that can be used to effectively achieve and automate processes. It is easy to use, easy to maintain, and does not require coding or a core development background to start using.

Support Rating

I have worked with the UiPath support for a few problems and the support team was readily available, actively supported me tackling the problems encountered during development, and even stretched for hours at end to resolve the problem. The support team would also schedule a follow-up call(s) as required to ensure that the items raised were effectively completed.

Key Insights

Do you think UiPath Automation Platform delivers good value for the price?

Yes

Are you happy with UiPath Automation Platform's feature set?

Yes

Did UiPath Automation Platform live up to sales and marketing promises?

Yes

Did implementation of UiPath Automation Platform go as expected?

Yes

Would you buy UiPath Automation Platform again?

Yes

Other Software Used

ServiceNow, BMC Helix ITSM (Remedy), SAP CRM

Likelihood to Recommend

It's an easy to maintain and easy to use RPA tool. It has a relatively low learning curve when compared to other RPA tools in the market. That is mostly due to its academy where the bulk of engineers gather their information from. And their Community Forum is outstanding with support from around the world and almost, if not every, topic imaginable in the RPA field.

The Community Edition is updated on a regular basis, and last year they even managed to release a build every month!

The Orchestrator, Platform, Go!, Academy is cloud-based which makes access to information and data very easy.

It can be difficult to scale projects sometimes, due to the sheer complexity and other variables involved in the deployment process.

The license related, or very high machine/deployment, server, or admin related training aren't available which slightly inhibit the progress to those areas of the tool.

Unstable environments or target applications that frequently change, non-rule based or frequent changes in rules -- may not be a good candidate for automation.

Users and Roles

Mostly Intelligent Automation

Support Headcount Required

Knowledge on UiPath tools and services, Licenses, Orchestrator

Business Processes Supported

Warehouse management
L&D
Plant Creation
SAP user creation
HR

Innovative Uses

APIs
Hybrid use with other tools (ITPA, RPA)
BAPIs

Future Planned Uses

Hybrid Automation
On-demand auto development of code

Likelihood to Renew

Good client, good product, good tool

UiPath Automation Platform Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support cares about my success	Difficult to get immediate help

Premium Support

Bug Resolution

Yes - Yes

Exceptional Examples of UiPath Automation Platform Support

I raised an issue when the UiPath Studio would not pick the selectors from a target application, and upon reaching out to the support team, it lead to 5 day 6 hour back to back calls wherein the team was very involved in ensuring the hows and the whys and gave workarounds and came back with solutions. Very happy with support.

Usability Pros and Cons

Pros	Cons
Like to use Easy to use Well integrated Quick to learn Feel confident using	Unnecessarily complex

Easy Tasks

GUI Automation
Screenscraping
Excel data management

Difficult Tasks

BAPI usage
Image based automation
Rapidly changing environemnt/target application make it difficult to automate via RPA

Mobile Interface Availability and Impressions

Yes - Only for monitoring Orchestrator job log

Usability

It's an easy to maintain and easy to use RPA Tool. It has a relatively low learning curve when compared to other RPA tools in the market. That is mostly due to it's Academy where the bulk of engineers gather their information from. And their Community Forum, is outstanding with support from around the world and almost, if not all, every topic imaginable in the RPA field.