Item: UKG Pro
Rating: 10
Author: Wendy Thompson

Use Cases and Deployment Scope

UKG is our HRIS. We process payroll for the US and recently Canada using UKG. We also use the timesheet module to track time for our hourly employees. We also have some of our salaried employees track their hours by project. We also use the employee self-service features for employees to be able to update their own direct deposit, W-4's, etc.

Pros and Cons

UKG tracks compensation and job history for the employees well.
UKG's time tracking module works well with the core side of the software to upload hours on the timesheets into the payroll batches.
UKG has a good offering of both standard and BI reports.

From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.

Return on Investment

UKG has a positive impact on our company by offering an integrated HR and time management system.

Key Insights

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

Usability

UKG is very user-friendly for [administrators,] managers, and employees alike.

Centralization

We use applicant tracking, recruiting[,] and the core modules. The benefit of having all of these functions in UKG is having the data all in one place; no additional import tools/processes are needed.

Other Software Used

15Five, Smartsheet

Likelihood to Recommend

I think UKG is user-friendly, especially on the core side. The UTM/Timesheet side is very involved and sometimes it's hard for me to find what I'm looking for in the [setup]. This is because I personally don't work on the timesheet side as much as the rest of my team. The good news is that I [can] always easily get help from UKG by submitting a ticket; then someone reaches out via email or by phone to drill down on the needs at hand and offer options.

UKG is the "Ultimate" Experience!

Overall Satisfaction with UKG Pro