Item: UKG Pro
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We use UKG Pro for our HRIS, payroll processing, and tax reporting/payments. We also use their BI reporting feature for standard reports and custom reports. We implemented UKG late in 2020 and went live [on] January 1, 2021. We also use their Workforce Management for PTO and holiday tracking.

Pros and Cons

Payroll processing is adequate.

Tax compliance, filing, and payments
Customer service (knowledge and responses)
Implementation process
PTO and holiday tracking
System functionality
Updates and communication

Return on Investment

[I feel that] mistakes and poor customer service have cost our company time and a great deal of money.
[In my opinion,] simple tasks can't be handled by [the] system.
[I believe that the] separation of duties and departments in UKG Pro cause errors, prevent progress, [and] result in apathy for their customers.

Key Insights

Do you think UKG Pro delivers good value for the price?

Are you happy with UKG Pro's feature set?

Did UKG Pro live up to sales and marketing promises?

Did implementation of UKG Pro go as expected?

Would you buy UKG Pro again?

Usability

[In my opinion,] buyer beware!! [I think that] UKG [Pro] is in serious trouble. [In my experience,] their knowledge and customer service are seriously lacking. [In my opinion, you can] expect to hear "we're working on it", dozens of excuses for mistakes, and bad customer service. [I believe you should] check with other customers and [in my opinion,] you'll see endless problems and [that] many have resigned themselves to a bad product, poor performance, lacking knowledge, and terrible customer service [like my experience].

Centralization

[I believe that] UKG Pro has caused more problems for company. [I feel that] the few benefits we have received are too few compared to the mountain of problems we now have to deal with. [In my case,] things are so bad [that] we are looking at bringing our taxes in-house. [In my opinion,] the lack of knowledge and poor support [have been] unbelievable and [I believe] things have gotten progressively worse over this past year. [In my opinion,] how bad must you be to have your new customer already looking for another solution to replace you.

Likelihood to Recommend

[In my opinion,] UKG Pro has been a disaster for our company. [In our case, it has been] one problem after another starting with our implementation and throughout our first year. [In my experience, I feel that] UKG Pro doesn't seem to have the knowledge or manpower to provide meaningful service and products. [I feel like] everything is struggle and the lack of knowledge and experience is unbelievable [in my opinion]. [I believe that] the errors and the waste of time we have endured have cost our company thousands of dollars.

[In My Opinion,] Buyer Beware!! [I Believe You Should] Stay Away From UKG Pro.

Overall Satisfaction with UKG Pro