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FLEXcon has been using UltiPro since 2005!
Updated December 13, 2021

FLEXcon has been using UltiPro since 2005!

Brandi Linden MSM, PHR, SHRM-CP, CAA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

Across the whole organization since 2005. We use it for Payroll and HRIS. UPDATE 2021: We have implemented Recruiting, Onboarding, Performance, succession, etc. this past year. We will be implementing compensation and other modules in the coming months.
  • Their business intelligence reporting is among the best. The only downfall is it takes a lot of time to learn, but once you learn, their is endless reporting opportunity.
  • Strong customer networking with things like local user groups, BI exchange (so you don't have to write reports from scratch) and online groups.
  • I have noticed that their BI support has improved over the years. I can only assume that they recognized that their users need more hand holding as they don't always have time to spend on learning.
  • While there has been improvement, I still think BI support can improve even more. There have been many times where they still send me to put in a Service Request for something we need.
  • The training options are great! I would love it if they would have more live classes near Boston. Also, some one on one training would be outstanding because then you could use examples within your own company. Sometimes the regular classes just gives a high level knowledge, which isn't always enough.
  • Some of the items I am working on is an access matrix to understand who has what role and what access. This does not seem to be easy to find in the system.
  • streamlined performance process
  • electronic onboarding system (was paper)
  • Costs savings
  • Time savings
  • Consolidating HR administration under a single solution
  • Other
No, we have a LOT more we can utilize with UltiPro. It just will take time and money (if any consulting work is needed). We still need to do MSS, expand ESS, workflows, etc. in order to make the system what we need it to be. PLUS we want to look at future initiatives like PA, succession, etc. UPDATE 2021; we have pushed to have the most things in one system to help streamline data. We have been able to accomplish most of what we want to do. still more work to be done.
UKG pro has the best reporting. Just a long learning curve.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

I think the challenges are there are big learning curves in some aspects of the system (i.e. BI) and UKG doesn't hand-hold at all. Much of the learning and creating training is put on the customer.
HR, Payroll, recruiting, onboarding, performance, etc. It is a benefit because all the data is in one place.
Since we have had the system since 2005, there is really no reason to change it as it has been doing what we need it to for payroll. However, we are getting more and more lean training within our company and would love to be able to have an all in one system. We have iCIMS for recruiting, Kronos for time keeping and Ulti for payroll/HR. If the recruiting/onboarding was better and the time system (workforce management) was comparable, we may eventually switch.

We priced the data feeds a while back and found it to be VERY pricey. I would love to be able to get 4-5 feeds to the various benefit sites to help us become more efficient but it is not cost effective.

I have reviewed the comp and performance components and they do not fit with what we do. For one, we have a PFP system for our production EEs which works with production data found in other systems so there really wouldn't be a way to pull that info into Ulti. UPDATE 2021: We have updated from iCIMS to UKG Recruiting, plus ONB, performance, etc.

UKG Pro Feature Ratings

7.2
Employee demographic data
8
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
8
Salary revision and increment management
Not Rated
Leave and Attendance Management ()
Not Rated
7.3
View and generate pay and benefit information
9
Update personal information
7
View job history
7
View company policy documentation
6
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.7
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
6.0
Review status tracking
6
Succession Planning ()
Not Rated
8.0
New hire portal
8
4.8
Corporate goal setting
4
Individual goal setting
7
Line-of sight-visibility
3
Performance tracking
5
7.2
Job Requisition Management
6
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
7
Applicant Tracking
7

UKG Pro Support

Support has been great. The only issues I have is when I need a bit more advanced reporting help, they always say I need to put in a service request ($$).
ProsCons
Kept well informed
Immediate help available
Slow Resolution
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
I had no idea that was an option. I do purchase knowledge transfer hours annually.
I needed a report but wasn't sure how to arrange it or what data to pull. Harold in support helped me get the data I needed and he understood the urgency as I needed the data right away.

UKG Pro Reliability

It is normally pretty stable. If there are issues, they let us know right away.