Item: UKG Pro
Rating: 7
Author: Charles Fashana, MBA

Use Cases and Deployment Scope

For us, UKG Pro is used primarily for personnel information, payroll, benefits, and workforce management (time sheet entry/review/approval, PTO requests and tracking). This was implemented to provide a more singular point of access to primary HR functions.

Pros and Cons

Personal / HR related information is easily stored and accessed within the system
Tracking of time and PTO is easy and the reporting is simple and can show the information in various ways
Clearly separates "Myself" from "My Team" which is helpful for managers to understand when they are looking for items related to themselves or for their team

The Workforce Management area ("My Team") needs to load in a separate window and isn't embedded into the normal experience.
Default views never show the data I'm looking for, not easy or intuitive to create and save new default views
Always have to revert back to the hamburger menu to ultimately get where you want to go

Return on Investment

For our initial use case, it does the job. We centralized HR record documentation, payroll and time/workforce management, and benefit administration. This has made these core functions easier than previous tools used.
It is clear that UKG Pro has deep capabilities to handle performance management, job descriptions, recognition, development planning, career pathing, among other things. It is our goal to use these in the future, and was part of the decision to move to UKG Pro, knowing those capabilities are there.

Centralization

HR personnel information, documentation, payroll, time/workforce management, PTO, benefits admin

Key Insights

Do you think UKG Pro delivers good value for the price?

Not sure

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

Likelihood to Recommend

Overall, UKG Pro appears to be a very powerful system. It absolutely meets the needs that we have. For personal and HR-related information and document storage, it's fine and easy to use. It also covers everything we need in terms of timesheet entry, modifications, overtime tracking and notifications, approval. PTO tracking and reporting is good. Generally, I just feel some of the interfaces are clunky to work with, the default views and reports aren't the best.

We've only scratched the surface with UKG Pro, does the job for what we're initially using it for

Overall Satisfaction with UKG Pro