UKG Pro review
July 02, 2025

UKG Pro review

Yvette Sumodi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG Pro for payroll, benefits, employee voice helps with engagement surveys, and we use the coaching and feedback module for check ins and reviews with employees

Pros

  • Easy to navigate screens
  • Nice help portal

Cons

  • faster fixes for known bugs and issues
  • faster response when you submit tickets
  • not charge for every extra module. would have preferred to purchase the entire suite
  • No more compliance issues

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

No

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

good for a mid size company, multiple locations

UKG Pro Feature Ratings

8.7
Employee demographic data
10
Employment history
10
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
7
8.8
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
10
Benefit plan administration
5
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
8.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
5
Employee recognition
5
5.0
Tracking of all physical assets
5
8.3
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
6.2
Performance plans
5
Performance improvement plans
5
Review status tracking
8
Review reminders
8
Multiple review frequency
5
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
2.5
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
6
Performance tracking
2
Recruiting / ATS ()
Not Rated

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 6 months ago
    Thank you so much for taking the time to provide your feedback. Your insights are very valuable to us and allow us to continuously improve.

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