Item: UKG Ready
Rating: 10
Author: Christine Carr

Use Cases and Deployment Scope

I joined Yoga Joint about a year and a half ago, and upon hire, I immediately worked on pulling away from ADP and into UKG Ready. I had years of experience with UltiPro and was excited to see they had merged with Kronos to form UKG. We needed a full-suite solution for HR; Time & Attendance, Payroll, HR, Talent/Recruiting, Performance Management, Compensation Management, and more. To date, we have implemented 4 modules, and I am currently working on implementing our 5th as we speak. The efficiency with how their implementation team works is amazing. They are very hands on, organized, detailed and professional. I was very pleased with the implementation of each portal and how the UKG team kept me on track to meet my deadline to Go Live. My HR Department at this time only consists of myself and my Payroll & Benefits Manager, but the level of output we receive from UKG in managing close to 175 employees makes our job manageable. The reporting features throughout their system are fabulous. Easy to use, filter on, and report on in various forms, and have built-in several workflows within each portal as well as built alerts throughout the platform, which allows UKG Ready to push out communication to staff and management very easily. Their Time and Attendance portal and mobile app is easy to use and allow our workforce to easily clock in and out and request PTO. This funnels easily into their Payroll portal, making processing payroll very seamless and smooth. I am very pleased with our choice of partnering with UKG Ready as we are a local company about to take off with massive growth, so we needed to find a solution that was able to address our needs today and scale our growth ahead.

Pros and Cons

Time & Attendance - Easy for workforce to use especially with the mobile app.
Payroll Processing - Offers step by step navigation to process payroll seamlessly.
Reporting Features - Ability to filter data easily and reporting feature is strong.
Implementation Teams - They are a true partner in this process and are detailed, professional, organized, and easy to work with.
Customer Service - By the click of a button, I can open a case or chat request, and UKG is very prompt in reaching back out to me. If it is regarding payroll processing, the response time is almost immediate.

Talent/Recruiting Portal - The application process can use improvement throughout, especially their resume parsing feature.
LMS Portal - This is a somewhat new feature inside UKG Ready, so may need more time to build and develop here.

Return on Investment

Ability to manage all HR activities within one platform
Built in Workflows make approval process seamless
UKG Ready offers a solid solution and ROI on our investment
Easy to navigate Time & Attendance into Payroll, making processing seamless
Great customer service offering several methods to contact UKG for support, fast to reply and offer a solution to the issue

Usability

From an administrative perspective, it is easy to navigate on the backend and run reports. From an employee perspective, our workforce (which is mainly hourly) is able to easily clock in and out and modify their timesheets. Their platform is very user-friendly, which helps as we have a younger workforce so having a mobile app that is easy to use and efficient is key.

Ease of Integration

We integrated with our benefits provider, 401(k) provider, eVerify, and Indeed. We partnered with UKG to provide us with an implementation team to help navigate the build out of file feeds and testing - this was key as that took a lot of the pressure off of us to handle. The time to test the file feeds was a bit lengthy, but in the end, we were able to effectively integrate with our vendors which made our HR Administration of UKG Ready a much more fluid process.

Key Insights

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Yes

Did implementation of UKG Ready go as expected?

Yes

Would you buy UKG Ready again?

Yes

Likelihood to Recommend

UKG Ready offers a solid full-suite solution at a reasonable price that addresses our growing company's needs. The platform is very user-friendly, and their mobile app was well received throughout our workforce. They offer robust reporting capability throughout the portals, which makes it easy to report on. My sales rep was quick to address my needs, and their implementation team is very hands on and easy to work with. We recently rolled UKG Ready out to our company, and the adaption rate of our employees to grasp clocking in and out and navigating the system was exceptional. All in all, from an ROI perspective, I am very pleased with my choice in partnering with UKG and feel this solution will carry us for many years of anticipated growth ahead.

UKG Ready is a solid HRIS solution with robust features and great customer service!

Overall Satisfaction with UKG Ready