Lots of bells and whistles but ultimately disappointing
February 15, 2021

Lots of bells and whistles but ultimately disappointing

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) is used to track time and labor, accruals, and scheduling across the organization.
  • Response time is fairly quick from support
  • Lots of configuration options
  • Lots of documentation to review
  • Support for Advanced Scheduler is weak
  • The implementation team we used was not that experienced or didn't understand our needs
  • It is hard to find answers to your questions on the community page
  • Our managers were initially very frustrated with the system. We have been able to work out most bugs. Our ROI is neutral.
Advanced Scheduler does need work and needs better support.
UKG Ready (formerly Kronos Workforce Ready) has offered us better reporting for time and labor.
Training is OK but is not specific to our industry and needs. You have to be able to educate yourself to fully use the system.

Do you think UKG Ready delivers good value for the price?

Not sure

Are you happy with UKG Ready's feature set?

No

Did UKG Ready live up to sales and marketing promises?

No

Did implementation of UKG Ready go as expected?

No

Would you buy UKG Ready again?

No

UKG Ready (formerly Kronos Workforce Ready) has a lot of bells and whistles as long as you are willing to educate yourself.

UKG Ready Feature Ratings