Item: UKG Pro
Rating: 6
Author: Verified User

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

We use it for Core HR/Payroll for our entire organization. The modules we use are: Performance Management, Benefits, and Onboarding. Additonally, we use the BI - Cognos.

Pros and Cons

Pros

It is easy to configure the Open Enrollment tool.
You can quickly identify people who have completed OE and those who have not and e-mail individuals from directly inside the system.
Unlike with some other systems I've used, System Administrators are able to set up varying levels of security access for Core users based on a particular role created. The options are easier to navigate.
They have shown great improvement in their customer service for as response turnaround time.

Cons

I would like them to offer more configurability options for System Administrators. For those of us who are SaaS users the flexiblity is just not as pleasing as it could be.
They could do better on their response time in the area of BI-Cognos support. It might be days before anyone gets back to you (if at all). The perception I tend to get is that the support they have don't kow enough about BI.
Overall, some of the functionality is just a little stringent when it comes to the SaaS offering. Customs are not efficient when you are a SaaS cusomter; risk losing what you've paid for and it's frustrating to get support for a fix.

The main issue I have is that if your organization is not flexible in its business practices or simply can’t change some of the ways that it functions, SaaS might not be the best route. Either go with the option of being premised so that your organization has more control over how the tools are used or look for a tool that offers more of the options you desire for how you function. Ultimate is working in some ways to include more configurability options for those of us who are system administrators.

UKG Pro Feature Ratings

Configuring UltiPro

Product Configurability

Depending on.the module and how the customer needs to use it, the configurabity can be too limited.

Comments

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Verified User
(Vendor Representative) commented 9 years ago
Hi there - thank you for taking the time to provide feedback. We take every comment very seriously, and are appreciative of any opportunity to improve. I'm glad that you are enjoying our open enrollment configurability. However, I see that you may have some concerns. If you're willing to work with me, I'd love to see if I can assist in finding a solution to improve your experience with us. Please either reply here or, if you'd like to speak in private, email me at micole_kaye@ultimatesoftware.com. Additionally, if you're willing to provide some information about your employer, I can contact your Account Manager and rope in our development team to see if we can improve your experience. Please let me know how I can help. Thank you, Micole Kaye, Ultimate Software

Ultipro for SaaS Users

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