The truth about Ultimate Software
Updated March 04, 2016

The truth about Ultimate Software

Willio Elmore | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Open Enrollment, Talent Management, Payroll

Overall Satisfaction with UltiPro

We use UltiPro as our complete HRIS solution. We currently use the Payroll, UTM, Open Enrollment, Life Event, and Performance Management modules. We use open enrollment twice a year for our Spring and Winter sessions. We recently rolled out the Performance Management module for our annual reviews as well as our 30, 60, and 90 day evaluations to assess the performance of employees new to the organization. We intend on rolling out the Compensation Management module to assist with the administration of merit increases and promotions.

Pros

  • Highly Configurable
  • User Friendly
  • Resourceful

Cons

  • When there are issues that need to be immediately resolved, having to open a support case to have it addressed is very frustrating.
  • Some of the modules are not integrated with each other. An example is the Recruitment module not being able to "talk"/ link with the Core module.
  • There could be more training with respect to using Analysis Studio and Event Studio. I am able to use these reporting tools, however it was primary through trial and error. These tools, if used correctly, can help alleviate the administrative burden for any organization.
It is important to ensure that the historical information in imported correctly. Especially PTO hours and job history information.

UKG Pro Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
7
Pay calculation
8
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
6
Reimbursement management
6
Approval workflow
6
Balance details
7
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
7
Tracking of all physical assets
6
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
7
Performance plans
7
Performance improvement plans
6
Review status tracking
7
Review reminders
8
New hire portal
6
Corporate goal setting
7
Individual goal setting
7
Performance tracking
6
Job Requisition Management
5
Company Website Posting
5
Job Search Site Posting
5
Applicant Tracking
5

Evaluating UltiPro and Competitors

Ultipro is the best HRIS system that I have used thus far. Each year the product continues to improve and the amount of resources that are available to assist are extremely helpful to new users. The IBM Cognos reporting and event studio are the tools that give our department the advantages we need to succeed.

Configuring UltiPro

Comments

  • Anonymous | TrustRadius Reviewer
    Hi Willio - thank you so much for providing us with feedback! Your comments are so valuable to us and I wanted you to know that I have sent them to our team so that we can continuously provide your organization with a positive experience. In response to your request for training, you may already know this, but we do have several BI courses available for free. You can navigate to our Training in the CSP here: http://documentation.ultimatesoftware.com/onlineguides/UltiProBusinessIntelligence/Business_Intelligence_Learning_Plan_ENT.pdf. I hope this helps! If you need any assistance or have any questions, feel free to reply either here or email me at micole_kaye@ultimatesoftware.com. Have a nice day. Thank you, Micole Kaye, Ultimate Software

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