Great customer service
November 07, 2018

Great customer service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is used by all employees for their employee record. They access pay stubs, punch in and out, request time off, complete reviews, and utilize the Learning Management System. The employee journey starts with UltiPro Recruiting, moves into Onboarding, then once the employee is fully hired - they are in the core site. Training Managers in departments have access to manage Training courses in Learning. But, for the most part administrative duties are in Human Resources. UltiPro wraps all parts of the employee journey into one platform.
  • Customer Service - quick turnaround and great service
  • Diverse group of platforms
  • Maintenance and technical support
  • Full functionality of products before the roll out. Usually takes a while for a new product to fully offer what was promised in advertisements.
  • Time savings
  • Consolidating HR administration under a single solution
  • Security and peace of mind
We have successfully consolidated HR administration under a single solution. This saves time.
N/A - I have only used UltiPro.
This system is well suited for companies that plan to have one system to hit all needs - talent, payroll, employee admin, etc.

UKG Pro Feature Ratings

Employee demographic data
6
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
9
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
6
Tracking of all physical assets
7
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
7
Performance improvement plans
7
Review status tracking
8
Review reminders
6
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
7
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
6
Company Website Posting
9
Publish to Social Media
8
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
5