Everything you need in one package
Updated January 08, 2020

Everything you need in one package

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro to manage our hourly employees' timesheets, all employees' pay stubs, and all time-off requests. This software is used throughout the entire organization - supporting 15+ brands across the organization and supporting 15+ offices around the US (including remote team members). UtiliPro is a convenient system based on the various features it offers in one place, including the delivery of payroll forms such as direct deposits and W2s!
  • Allows employees to see how much paid time off they have accrued.
  • Allows managers to approve or deny time off requests.
  • I wish this program allowed you to see what team members are currently "clocked in".
  • I wish UtiliPro showed you which team members have upcoming PTO.
  • Consolidating HR administration under a single solution
The ability to have various functions in one software has eliminated the problem of jumping from program to program, paying for things that are not needed, and providing multiple logins to team members and managers. Our team members know that for anything pay and/or time-related they need to go to UtiliPro. This eliminates multiple program confusion for team members and thus decreases questions coming into HR.
UtiliPro is always updated in real time and rarely needs "reloading" to get real time information. There is sometimes a slower loading period for time sheets but that might also have to do with a slower internet speed for our region. Timesheets and time off requests are always sent without any issues and approvals or denial are always sent back to the employee quickly.
Luckily, we have not needed to seek support from UtiliPro that often because it is such a wonderful product. However, when we do the support is quickly answered and the issue is usually a "user error". There are multiple locations within the program that allows the user to quickly and easily access help articles or submit an issue for a fix.
UltiPro is likely best used for hourly employees - as they are utilizing all features including clocking in and out. For salary employees, it may not be as useful as these employees would not need to clock in and out. However, there are still some very useful features such as the paystub delivery and time off request function.

UKG Pro Feature Ratings

Employee demographic data
7
Employment history
7
Job profiles and administration
8
Organizational charting
8
Organization and location management
8
Pay calculation
8
Support for external payroll vendors
8
Benefit plan administration
6
Direct deposit files
10
Salary revision and increment management
9
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
9
Update personal information
9
Report builder
8
Pre-built reports
8
Performance tracking
Not Rated
Notifications and Alerts
4