TrustRadius
UpKeep is very user friendly
https://www.trustradius.com/facility-managementUpKeep Maintenance ManagementUnspecified8.532101
No photo available
September 12, 2019

UpKeep is very user friendly

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with UpKeep Maintenance Management

We are using UpKeep to track equipment maintenance and repairs across 3 departments. We are able to track the frequency of repairs and setups, as well as organizing the inventory of spare parts and tooling. It allows our management team to track the downtime of equipment to help them maintain delivery schedules, and operators are not assigned to a machine, which is down for service or setup, as well as tracking expenses for setup and repair supplies.
  • We have several machines which require specialized tooling. With UpKeep I can track which parts go with each machine, as well as track inventory levels on each part.
  • Users can request a work order for any machine or facilities issue they find. Any of our team can send a request, which can immediately get converted to a work order so nothing gets forgotten.
  • The meter function for maintenance reminders is very useful. I have several machines which require service by cycle counts, and tracking them with UpKeep is very easy.
  • The ability to upload our current inventory list is useful, but formatting the list to upload can be confusing. The video instructions were not very detailed; a written guide would have been useful.
  • The default order for the inventory list appears to be in descending order. My most commonly used parts are my lowest part number parts, so I have to re-order the list every time I view it. Remembering my preference would be a nice addition.
  • The most noticeable improvement has been to track tooling inventory and expenses. We used to just have bins full of parts, with no real way to track which parts we actually used/needed. I can now make a pretty good guess as to which tooling I should stock, saving a small fortune in unused inventory.
  • Tracking how much breakage/downtime each machine has will greatly help us determine where to spend on upgraded/new equipment. They used to buy new machines because it would be neat to have, now I can quantify how much in repairs and downtime we spend on each machine to help determine upgrade priorities.
The first time I had a question, I posted a chat message, and it was answered in a few minutes. The longest I have waited for an answer was the next day, and that was a night I worked late, so I wasn't expecting a reply. They were very helpful and professional.

Do you think UpKeep Maintenance Management delivers good value for the price?

Yes

Are you happy with UpKeep Maintenance Management's feature set?

Yes

Did UpKeep Maintenance Management live up to sales and marketing promises?

Yes

Did implementation of UpKeep Maintenance Management go as expected?

Yes

Would you buy UpKeep Maintenance Management again?

Yes

It is very well suited to our small manufacturing facility. Tracking facility maintenance and equipment PM and service are all very easy, and scheduling re-occurring services is automatic. By generating a work order every time I touch a machine, tracking the frequency of setup and tooling changes is very easy. The program could scale up very easily, allowing several users to track each job and help keep up on preventative and breakdown repairs. For an organization which is just getting into the computerized maintenance game, this is a very easy to learn and use program.
The only scenario I can think of where UpKeep would not be as appropriate would be if the users are not willing to input the work orders and equipment lists, or maintain the inventory system. If you only use it part of the time, you would not get many benefits from it. If your organization isn't committed to making the changes to get a computerized system running, this may not be a good fit for you.