UpKeep Maintenance Management Reviews

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Score 8.5 out of 101

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Reviews (1-22 of 22)

Paul Dostal profile photo
October 09, 2019

UpKeep Review

Score 10 out of 10
Vetted Review
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Support

10
Very quick to respond to issues. If there's a problem, they can sort it out very quickly and tell me what went wrong. Most issues that can't be resolved they will help to mitigate.
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Clint Jantz profile photo
Score 10 out of 10
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Support

10
I cannot say enough great things about their customer service. From the start of the purchase, Upkeep was extremely helpful and informative. They have been ongoingly keeping us informed and available to answer any of our questions as they arise. They ongoing learning portal is also helpful when new features and changes happen with the interface.
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Mark Haas profile photo
Score 8 out of 10
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Support

7
There is room for improvement, but overall I gave a strong rating. After signing up, I was basically referred to a webinar instead of having my questions answered by a person. But through persistence, I figured it out.
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Dirk Krog profile photo
Score 10 out of 10
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Support

10
Working with the Upkeep support staff is a complete pleasure. When one individual is unable to obtain a result or produce they are quick to pull in staff uniquely suited to what you're looking for. They respond quickly and always maintain the highest degree of professionalism.
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Josh Peeters profile photo
August 29, 2019

Thanks UpKeep!

Score 8 out of 10
Vetted Review
Verified User
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Support

9
In the beginning, I had to reach out often for support. The Upkeep staff responded rapidly and followed up to ensure our issues were resolved. The staff is friendly, knowledgable, and professional. I would say for me as an end-user this high degree of tech support means everything! I work in a service-oriented industry. We strive for the highest customer service and respond to issues in the same way UpKeep has for us. Thank you UpKeep staff!
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October 13, 2019

UpKeep Works

Score 10 out of 10
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Support

9
I’ve watched UpKeep evolve based on input from users. Features and functions I wanted to be installed have been slowly implemented. There has never been a time when support was not available.
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Score 9 out of 10
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Support

10
The first time I had a question, I posted a chat message, and it was answered in a few minutes. The longest I have waited for an answer was the next day, and that was a night I worked late, so I wasn't expecting a reply. They were very helpful and professional.
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About UpKeep Maintenance Management

UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes.

Capabilities include:
-Add co-workers and easily assign work orders to different users
-­Create, update, and check status of work orders and tasks
-­Manage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items

UpKeep is designed for maintenance crews who constantly work at different sites. The value prop is that technicians can spend more time in the field and less time retyping data or traveling between locations — thus resulting in higher quality data, more thorough analysis, and more robust asset evaluation.

Categories:  Facility Management

UpKeep Maintenance Management Features

Has featureMobile Applications
Has featureWork Orders
Has featureAsset Management

UpKeep Maintenance Management Screenshots

UpKeep Maintenance Management Integrations

UpKeep Maintenance Management Competitors

Maintenance Connection, eMaint, Maintenance Assistant

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
EditionPricing DetailsTerms
Starter$35per user
Professional$60per user
Enterprise$100per user

UpKeep Maintenance Management Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
50%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
10%

UpKeep Maintenance Management Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

UpKeep Maintenance Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:United States
Supported Languages: English