A Real Time Saver!
September 09, 2019

A Real Time Saver!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UpKeep Maintenance Management

BCB Homes Estate Management provides home inspection and maintenance services for luxury homes in Southwest Florida. UpKeep Work Orders help to keep us organized and on track for completing the scheduled inspections and maintenance items. Our success with following up on items that are pending depends on a good dispatching type software and UpKeep fits that need. The staff at UpKeep are always happy to help when there are issues and have already worked out some glitches that we were experiencing in the beginning. Highly recommended for service-based companies.
  • Scheduling & Tracking Work Flow
  • When an asset is marked as "inactive", I wish it would not appear in the drop-down menu when assigning assets to work orders.
  • Would love for more drag and drop options to speed things up.
We researched numerous other programs and all of them fell short in one way or another. Ideally, we would like to integrate our accounting processes with UpKeep, but we aren't there yet as our present accounting software is not compatible.
They are always quick to reply (even with a three hour time difference).
Our managers are able to easily access customer information and work orders. Sometimes the app via phone is less than ideal, but they work through it or use a different device.

Using UpKeep Maintenance Management

The platform is very user-friendly. I would give it a 10 if the phone app was a little better.