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Great, easy to use software!
January 03, 2020

Great, easy to use software!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UpKeep Maintenance Management

The Maintenance team are the main users of the software, though the complete business uses the request portal to request jobs to be done. This helps the maintenance team prioritize works and helps me track their tool time along with purchase orders and parts/inventory. This way, we can gather detailed information on reactive versus preventative maintenance and set KPI's to work towards and explain to the rest of the business.
  • Track tool time
  • Preventative maintenance checklists and tasks
  • Mainly reporting. We don't get the option to gather weekly time allocated to work orders (that may be still in progress), only able to report times once work orders are closed
  • UpKeep Maintenance Management makes my job as coordinator 10 times easier to manage.
Previously had MEX, though had not implemented it throughout the business. It was way too difficult for the techs to use on the fly and was just a nightmare to implement. UpKeep, on the other hand, is a walk in the park.
Great support, more than happy to help out. They listen to suggestions and what we have struggled with and take that on board to further develop their product.

Do you think UpKeep Maintenance Management delivers good value for the price?

Yes

Are you happy with UpKeep Maintenance Management's feature set?

Yes

Did UpKeep Maintenance Management live up to sales and marketing promises?

Yes

Did implementation of UpKeep Maintenance Management go as expected?

Yes

Would you buy UpKeep Maintenance Management again?

Yes

Very appropriate within our business since It is so easy to use and implement. The software gives the techs more accountability and ownership of jobs, along with the ability to create re-occurring work orders for inspections and checks. I now get accurate data to report against on a weekly basis, and get KPI's to set goals for our team.