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UpKeep: The Life Saver
June 13, 2020

UpKeep: The Life Saver

Melissa Gamble | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UpKeep Maintenance Management

The Maintenance team are the main users of the software. The Maintenance team prioritizes work and it helps me track their time along with parts/inventory. This way, we can gather detailed information on reactive versus preventative maintenance and set KPIs to work towards and explain to goals we set for future projects weekly, monthly, and in the coming year.
  • Keeps the work orders organized.
  • Keep the Maintenance team on top of where they are in the process.
  • Helps to gather information for other team's reporting needs.
  • Stores all information needed for the accounting department.
  • We want to be able to run reports that are not tedious.
  • We want to be able to do quick views of work that is in progress to be able to prioritize at a glance.
  • So far, UpKeep is saving time, the PM team can use their phones for updates.
  • The phones let the field tech change, create and close tickets while in the field.
Trello is not user friendly.
I call and always get an answer. If there is not a solution to what I need, I am assured that someone is working on it, or another way to get the information is presented to me.

Do you think UpKeep Maintenance Management delivers good value for the price?

Yes

Are you happy with UpKeep Maintenance Management's feature set?

Yes

Did UpKeep Maintenance Management live up to sales and marketing promises?

Yes

Did implementation of UpKeep Maintenance Management go as expected?

Yes

Would you buy UpKeep Maintenance Management again?

Yes

I can add pictures to UpKeep to give the owner descriptions of the work that has been completed. Reporting has too many steps.