Excellent for Enterprise
July 07, 2022
Excellent for Enterprise
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use Verint Workforce Management to schedule and forecast our front office agents and back-office automation services.
- Trend Analysis
- Time off Management
- VTO balances
- Payroll Integration
- Verint could increase manufacturer standard integrations
- Better long-term and hypothetical forecasting
- More flexible scheduling options with less administration time
- Reduce user administration time
- Increased our Service Levels by 10%
- Lowered staffing costs by 5%
- Easy ROI on staffing forecast management
All achieve nearly the same results, Verint performs better in Time off Management, however other User Interface is more up to date and perform better in shift bidding and some are quicker and more flexible in terms of scheduling.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
They have been great, however, long-term forecasting is still done off the system in most cases.
It is not rolled out due to HR policies and cell phone and mobility concerns, this includes payroll and employee rights.