Gotta Love Verint Workforce Management! | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

Workforce management , scheduling, real time management, Quality

Pros and Cons

Pros

Real Time Management
Quality

Cons

Allow dragging exception codes
Make the app friendlier

Return on Investment

Alignment
Proper staffing

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Multi-Channel Forecasting

Still have not tested these.

Mobile Application

Yes I have, it is fairly good, but I think it can be made more user friendly.

Other Software Used

Avaya Call Center Elite, NICE Adaptive WFO

Likelihood to Recommend

For agent usage it is good, I like that we can access through browser which makes it easier. It could be more user fruiendly for coding purposes

Comments

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Adrienn Tordai
(Vendor Representative) commented 2 years ago
Hi Mayra! Thank you for writing a review of Verint WFM! We are glad to hear that WFM has been useful in your line of work when it comes to real time management and quality needs. Also great to hear that you've tried our mobile app and found it good! I'll be sure to forward your comments to the right teams. We aim to continuously optimize our product suite and deliver better and better experiences for you. Have an excellent day!