Pretty good...Can be better
June 15, 2023
Pretty good...Can be better
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Our organization was looking for a better way to accurately forecast variances in call volume and adjust the workforce schedules accordingly. Additionally, we were looking for a better way for employees to be able to manage their timecards and submit time off requests.
- call volume visualization
- shift bids
- schedule creation
- Forecasting for tech support call volume
- Forecasting for billing question call volume
- Imports of external data that may affect call volume.
- greater call volume to scheduling accuracy
- reduction in over/understaffing
- less schedule errors
CSG FSM and Vering WFO are very similar in their ease of use, value, and capabilities for their specific use cases.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
The forecasting has helped our organization reduce the instances of over/understaffing especially during times of seasonal call volume changes.
I have not used the mobile application.