Verizon Connect holding us hostage and won't provide any service.
March 15, 2022

Verizon Connect holding us hostage and won't provide any service.

Gary Najaka | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verizon Connect

Used this service and it was amazing until it was purchased by Verizon Connect. Since then the Service has been nonexistent, GPS units stopped working over a month ago, unable to get service techs to install repair units. Basically paying for no service. All my trucks say they have been stopped for 30 days or more. Decided we could no longer deal with the lack of support and this type of service, especially at the rates we are paying, so we sent a letter to cancel the service due to lack of service on their end. They sent us a letter saying we had to pay a 7000.00 buy out! Unbelievable, units don't work but need to pay 7k to cancel the service after being with the company for over 10 years. Very classy Verizon!
  • Wish I could
  • But There is nothing I can put here
  • No service, no customer service, Horrible Company
  • Treat client better
  • Provide the service client is paying for
  • Don't hold them hostage for money when they have been with you for years and years AND you are no longer providing any service.
  • When it worked it saved my company thousands of dollars in service routes and payroll verifications.

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Horrible service so we fired them. They are claiming we owe them a 7k buyout, but they aren't providing a service at this time. All the GPS units are dead.