Viber - one of the most comprehensive collaboration tools
Shiv Shivakumar | TrustRadius Reviewer
January 04, 2019

Viber - one of the most comprehensive collaboration tools

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Viber

It is used as a communication and collaboration platform by the entire organization as we found this to be an easy to use and fairly comprehensive platform while at the same time can be secured for the organization's users for messaging, voice, audio chatting purposes. The tool is widely adopted in the organization.
  • Ability to message/call via both audio and video across the globe when the other user is also on Viber.
  • Great clarity of both audio and video calls.
  • Not a very widely adopted tool and hence can be limited in usage.
  • Too many emojis at times is a real distraction.
  • Ability to make international audio and video calls easily and save $$$.
  • Good call clarity for both audio and video calls.
We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with the other ones that were available. Also, the call drop was virtually not existent in Viber and this was one of the main reasons for going ahead with Viber despite its lack of popularity.
The main purpose of using this tool is to communicate within the organization using messaging/audio calls and video calls all within a single platform - especially beneficial in an international organization like mine where a few bucks can be saved on international calls (both audio and video). The biggest drawback that we found was the initial adoption of this tool since this is not the most popular messaging tool out there that one uses for both business and personal purposes and hence need to sell this tool internally to users.

Rakuten Viber Feature Ratings

Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
9
User templates
6
Call reports
8
Directory of employee names
8
Answering rules
7
Call recording
7
Call park
7
Call screening
7
Message alerts
9
Video conferencing
9
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
9