Overall Satisfaction with Viber
It is used as a communication and collaboration platform by the entire organization as we found this to be an easy to use and fairly comprehensive platform while at the same time can be secured for the organization's users for messaging, voice, audio chatting purposes. The tool is widely adopted in the organization.
- Ability to message/call via both audio and video across the globe when the other user is also on Viber.
- Great clarity of both audio and video calls.
- Not a very widely adopted tool and hence can be limited in usage.
- Too many emojis at times is a real distraction.
- Ability to make international audio and video calls easily and save $$$.
- Good call clarity for both audio and video calls.
We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with the other ones that were available. Also, the call drop was virtually not existent in Viber and this was one of the main reasons for going ahead with Viber despite its lack of popularity.