Item: Vidyard
Rating: 10
Author: Verified User

Overall Satisfaction with Vidyard

Use Cases and Deployment Scope

I am sending user's video walkthroughs on new products, how to fix a problem or features, or an introduction of myself to new users. Vidyard allows me to create a more personal touch than a simple email and a less time-consuming alternative to a full meeting with a member.

Pros and Cons

Pros

Allowing me to make a customized video
Versatility on what to show the user (my screen, my face, both)
Embedding into email

Cons

Recording multiple users at one time (two or more member success managers)

Return on Investment

Increased meetings booked
Increased member satisfaction
Greater engagement

Usability

Very easy to use! I have never had usage issues. I could see more usability across teams, like including more people in one video.

Key Insights

Do you think Vidyard delivers good value for the price?

Yes

Are you happy with Vidyard's feature set?

Yes

Did Vidyard live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vidyard go as expected?

Yes

Would you buy Vidyard again?

Yes

Other Software Used

HubSpot CRM, StreamYard, productboard

Likelihood to Recommend

It is suited well if you want to create personalized videos and walk-throughs. Not so much for live streaming or anything like that. It simply adds a personal touch.

Vidyard Feature Ratings

Comments

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Vidyard Is Great for Member Success Managers