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Great choice for a construction and service company.
January 20, 2023

Great choice for a construction and service company.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Viewpoint Spectrum

I use Spectrum across all departments. We currently are using accounting, job cost, service contracts, work orders, and field tech. We wanted a solution that handles all our needs without having to buy a third-party bolt. We like that everyone has the ability to use the system that relates to their department, and we are able to lock them out of sensitive areas.
  • Job Cost
  • All in one product
  • Info-Link
  • Better dashboards
  • Better documentation
  • Better Customer Service
  • Customer Service Issues are a negative
  • Job Cost Analysis Screen is positive
  • Easy to drill down into a job
We selected Viewpoint Spectrum because it allowed us to run our construction and projects department along with our service department all in one application. We are into year five with Viewpoint Spectrum and are still very pleased with our decision.

Do you think Viewpoint Spectrum delivers good value for the price?

Yes

Are you happy with Viewpoint Spectrum's feature set?

Yes

Did Viewpoint Spectrum live up to sales and marketing promises?

Yes

Did implementation of Viewpoint Spectrum go as expected?

Yes

Would you buy Viewpoint Spectrum again?

Yes

We wanted an accounting system and a service system wrapped into one system. Viewpoint offered that solution. It provides the ability to store documents in the system, allowing less paper in the office.

Viewpoint Spectrum Feature Ratings

7.3
Accounts payable
8
Accounts receivable
8
Global Financial Support
5
Primary and Secondary Ledgers
7
Journals and Reconciliations
7
Configurable Accounting
8
Standardized Processes
8
7.2
Billing Management
7
Cash and Asset Management
7
Travel & Expense Management
7
Budgetary Control & Encumbrance Accounting
7
Period Close
8
5.7
Inventory tracking
5
Automatic reordering
6
Location management
6
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
8.0
Pay calculation
8
Benefit plan administration
8
Direct deposit files
8
6.7
Dashboards
5
Standard reports
8
Custom reports
7
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
9.5
Role-based user permissions
9
Single sign-on capability
10
Not Rated
Award Lifecycle Management
Not Rated
Project Financial Management ()
Not Rated
5.5
Project Planning and Scheduling
5
Task Insight for Project Managers
5
Project Mobile Functionality
7
Definable Resource Pools
5
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

Using Viewpoint Spectrum

25 - Accounting, Project Management, Finance, Service
25 - Computer Literate. Understand processes and are able to follow them.
  • Payroll
  • Job Cost
  • Service
  • Info-Link
  • Ability To Link to other modules
  • Sales
  • Quotes
The product is working for us and the cost to implement a new system does not warrant the expense.

Evaluating Viewpoint Spectrum and Competitors

Yes - We replaced StarBuilder which we had for over 15 years.
  • Product Features
  • Product Usability
It was important to us to have a single system to handle our construction and service needs.
Spend more time testing the service side of the product.

Viewpoint Spectrum Implementation

It is important to have a strong implementation partner. It made the transition from our old system to the new system easier.
  • Implemented in-house
Change management was a minor issue with the implementation
  • Amount of time required.
  • Picking go live date related to payroll.

Viewpoint Spectrum Training

Viewpoint Spectrum Support

Having to speak with multiple people to get results and still not getting answers or problems solved.
ProsCons
Kept well informed
Slow Resolution
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
No, not sure we should be required to pay for premium support.
No.

Using Viewpoint Spectrum

It is very easy to navigate from screen to screen or to drill further into the screen.
ProsCons
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Job Cost
  • Running Reports
  • Inqueries
  • Inventory
  • Job Entry
  • User Defined Fields

Viewpoint Spectrum Reliability

There is still work to do on some modules.
Very little down time. They host our system.
For the most part the product is very reliable. Since we are hosted we sometimes have connectivity issues but I would say that is more our ISP than Spectrum.