Vimeo is a solid offering for the right market use cases.
March 05, 2019

Vimeo is a solid offering for the right market use cases.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vimeo Pro

We have multiple Vimeo Pro subscriptions for various departments. Each is used by a team to upload content for their department. Most is internal archive/use, but some is embedded on our public facing websites or social media accounts.
  • Vimeo allows us to have our data off-site and backed up.
  • Vimeo provides easy sharing and embed customization.
  • Vimeo has granular permissions which are nice to establish the desired privacy levels.
  • I wish they offered a ZERO OVERLAY player embed. One we could auto-play that had zero play bar, controls, etc. They come close, but not fully transparent.
  • Copyright enforcement is severe. We've had our account for over a decade and had 2 items flagged in the first few months that a user on a team had re-posted to our account from someone else. This was an instant 2 violations. Our third came nearly a decade later when a different user uploaded a copyrighted piece. Vimeo suspended our account and we were given a small time frame to download 10 years worth of data (an impossible feat) and all our embeds were broken on websites. They had no phone number to contact and no appeals process outside of an email address they say takes 24-36 hours (we never heard back on it). We had to track down an unlisted number to find out more info and appeal to the copyright owner to pull their DMCA complaint and then our account was restored. This process is not logical. There should be a longer grace period, a support number with a real person, and some sort of logic applied to how to handle this properly. Why would a 10 year customer with thousands of videos be treated the same as a new account with 3 violations? Especially when we could re-open a new account and keep going... so odd.
  • Vimeo allows us to not self-host thousands of videos. The storage costs alone have been worth the subscription costs.
  • Vimeo provides the bandwidth to stream to thousands of viewers at no additional cost.
The only competitor we've used to Vimeo is YouTube. Both offer embedded players, basic view counts, etc... but Vimeo has (in my opinion) easier customization for embed options, security features, and thumbnail selection. Youtube has a better recommendation system and the ability for videos to be randomly seen. In our experience, Vimeo is great for an internal tool for storage and embedding and internal sharing, and YouTube is great for a social media platform.
Vimeo is great for archiving and sharing videos to the web. It isn't great for anything that involves sharing to platforms that already integrate their own video players (like on Facebook). If you need a completely transparent (no overlays, play buttons, etc.) embed on a website, this won't work there either.

Vimeo Feature Ratings

Video personalization
9
Support for advertisements
Not Rated
Video SEO
Not Rated
Integration to Marketing Automation
Not Rated
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
Video access controls
9
User management
Not Rated
Video link sharing
10
Internal video
10
External video
10
Player customization
9
Embedded videos
9
Video quality / Bandwidth controls
10
Mobile compatibility
10
A/B testing
Not Rated
Streaming quality reports
Not Rated
Per viewer tracking
Not Rated
Per video tracking
7
Video analytics dashboard
Not Rated
On-Demand video
10
Live streaming
Not Rated
Impact of streaming on network
8
Video upload & format support
9
Video library / File management
3
Video portal
Not Rated
Audience polling
Not Rated
Audience Q&A / Live chat
Not Rated
Video comments
10