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My thoughts on Viralheat
August 27, 2014

My thoughts on Viralheat

Sakeena Zarin Naseem | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Viralheat

I use Viralheat for research and collection of data. I monitor the news and keywords that I am interested in and use this to understand the new tools currently being used in the market, to help me do my job better
  • Viralheat is very easy to use. As an individual user, it was a relief that I was not charged with support or training. The product was intuitive so it was no problem for me to navigate on my own.
  • Monitoring is powerful - I like that I can monitor all the important key terms in one stream versus many columns.
  • Sentiment analysis is really useful in helping me determine how to prioritize.
  • It would be nice if they still offered smaller plans for SMBs or individual users like myself. Fortunately I was grandfathered in for being a long time user.
  • Viralheat has helped me understand how real-life users react to things I build and/or test.
  • I’ve gotten a better understanding of my space and the relevant news surrounding it. This helps me build a better product.
  • It saves me a lot of time. I’m able to quickly monitor what’s important to me.
  • Hootsuite,Sprout Social
I chose Viralheat because it offered the most valuable monitoring capabilities. Plus it was easy for me to use and understand.
Viralheat offered the features I needed. Also, the team is really helpful and responsive to any questions I may have while using the tool.
Viralheat is a great tool for larger businesses or companies with a really active social plan. It is likely out of price range for SMBs or those with smaller social efforts… unless they’re a legacy customer like me :)