Vonage Business Essentials is Essential to my Business
Updated September 12, 2019

Vonage Business Essentials is Essential to my Business

Matt Brosseau | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Business Cloud

Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.

Pros

  • Stability & Reliability
  • End-User Support
  • New Service Integration/Third Party APIs

Cons

  • Communication of new features
  • Availability of Training
  • Integrations have made tracking employee work easier
  • Constant connectivity has made our employees easier to reach
We transitioned from another VoIP provider. Unfortunately, that provider had consistent quality issues. We did evaluate several other options before transitioning away from our first VoIP provider, but ultimately Vonage Business had the features we were looking for. They integrated directly into our CRM and allowed our staff to stay in constant contact.
Support is consistently available and always helpful to our firm. There has yet to be a time that I call in for end-user or systems support when I am not completely satisfied with the level of care I receive.

They've assisted me in everything from provisioning Polycom devices to setting up the mobile app for our organization's President.

Do you think Vonage Business Communications delivers good value for the price?

Yes

Are you happy with Vonage Business Communications's feature set?

Yes

Did Vonage Business Communications live up to sales and marketing promises?

Yes

Did implementation of Vonage Business Communications go as expected?

Yes

Would you buy Vonage Business Communications again?

Yes

I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.

Vonage Business Communications Feature Ratings

9.5
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
9.8
Answering rules
10
Call recording
Not Rated
Call park
9
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Vonage Business Cloud Support

ProsCons
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
We recently had fraudulent activity on our account where one of our extensions was compromised. Vonage alerted us to the activity right away, even though it wasn't during normal business hours, and proceeded to work with us to identify the root cause of the problem, mitigate the issue, and reduce the risk that it would happen again.

The support team overall was incredible to work with.

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